1. Who We Are
Holisticcrclean operates holisticcrclean.world, a walking community platform based at 52 Cuba Street, Te Aro, Wellington 6011, New Zealand. We are the agency collecting your personal information under the Privacy Act 2020.
Privacy enquiries: connect@holisticcrclean.world or +64 4 472 9800.
2. Information We Collect
We may collect personal information including:
- Name and contact details (email, phone)
- Account and walk registration information
- Messages submitted through our contact form
- Technical data such as IP address, browser type, and device information
- Cookie and analytics data where you have given consent
3. Why We Collect Information
We collect personal information to:
- Manage your account and event registrations
- Respond to enquiries and provide customer support
- Improve our platform and community safety
- Send communications you have requested or consented to receive
- Comply with legal obligations under New Zealand law
4. Information Privacy Principles
We handle personal information in accordance with the Information Privacy Principles (IPPs) in the Privacy Act 2020, including collecting information for lawful purposes, ensuring accuracy, storing securely, and allowing access and correction.
5. Storage and Retention
Personal information is primarily stored on secure servers. Account data is retained while your membership is active and for up to 24 months after closure. Contact form submissions are kept for 12 months. Analytics data is anonymised after 26 months. We may retain records longer where required by law.
6. Disclosure to Third Parties
We do not sell personal information. We may share data with trusted service providers (hosting, email, analytics) who assist our operations under contractual confidentiality obligations. We may disclose information when required by law or to protect community safety.
7. Overseas Disclosure
Some service providers may process data outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable privacy safeguards, as required by IPP 12 of the Privacy Act 2020.
8. Security
We use TLS encryption, access controls, and staff training to protect personal information. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your data.
9. Your Rights
Under the Privacy Act 2020, you may:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for optional processing such as marketing cookies
- Make a complaint to us or to the Office of the Privacy Commissioner
Office of the Privacy Commissioner: privacy.org.nz
10. Cookies
See our Cookies Policy for details on how we use cookies and how to manage preferences.
11. Children
Our platform is intended for general community use. Walk registrations for minors should be completed by a parent or guardian who consents to the collection of the child's information.
12. Changes
We may update this Privacy Policy from time to time. Material changes will be published on this page with an updated date.
13. International Visitors
If you access our services from outside New Zealand, you acknowledge that your information may be processed in New Zealand. Where GDPR or other international privacy laws apply, we respect applicable rights in addition to the Privacy Act 2020.